How far in advance can I reserve a bouncer or slide? How much lead time do you need?
We appreciate as much advance notice that you can give us. The sooner that you reserve the better chance you have in reserving your choice of our popular inflatables. We will do the best we can to work with you even if it’s a last minute request.
Do you require a deposit? When is the payment due?
No, there is no deposit needed. Payment of cash or debit/credit card is due upon delivery.
Do you have insurance?
Yes, InPlay! Family Fun, LLC. has a comprehensive insurance policy that covers all of our rental units. If your event needs “PROOF OF INSURANCE”, we will be happy to supply you with the documentation. We also can add municipalities and organizations as an “ADDITIONAL INSURED” to our policy at no extra charge. Let us know when booking your event and we’ll include the documents with your contract agreement.
Do you deliver & setup?
Yes! We deliver and set-up ALL of our inflatable rentals. Depending on how many inflatables you are renting for your event, we will setup at least 30 minutes prior to your party. During setup we will inspect the unit for safety and ensure the cleanliness of each unit. When the party is over, we will come back and pick the unit up.
Is there a delivery charge?
In Collier County there is no delivery charge. There is a $40 delivery charge for Lee County.
Can I pick the unit up?
Sorry, we do not allow you to pick the unit up. To ensure the safety of the participants, our professionally staff is required to deliver and setup each unit.
What should we do to get ready for our inflatable rental?
Make sure you know where you want your inflatable rental and make sure there is enough room. Make sure that the inflatable will be within 100 feet of where the electric cord will be plugged in. Also, please make sure that your yard is clean, and free of debris. We do not setup any inflatable on rocks, gravel, sand, or dog piles. Remember, animals are not allowed in or around the inflatable, so please put them up before our arrival and during your party. We reserve the right to cancel if the setup area does not meet these requirements. Because we may have other rentals scheduled for the same day, please be sure that these areas are addressed before we arrive.
What type of surface can the inflatables be setup on?
We can set up on most surfaces such as grass, pavement or even indoors. We cannot set up on rocks, gravel, or sand. You are responsible to ensure there are no utilities or overhead telephone, cable or electric lines close to where we are placing the inflatable. We are not responsible for our stakes piercing or cutting any underground utility lines or irrigation lines. You must notify us ahead of time if you plan to setup on pavement or indoors.
Can inflatables be setup indoors?
Yes, we can setup indoors with advance notice. Be sure that the height of the ceiling is higher than the inflatable you have chosen.
Is there a charge to move an inflatable once it has been set up?
Yes, there is a charge of $50 per each inflatable to move it once it has been set up. We have to pay our drivers for their time and it really is a lot of extra hard work to move an inflatable once we have it set up. It takes a lot of time and hard work to wrap an inflatable up just so we can move it to a different location. We can’t drag the unit across the ground, especially not on pavement, because we risk the unit being ripped on the bottom. This charge does apply even when we are moving an inflatable indoors due to weather issues.
What are my responsibilities during the party?
You MUST adhere to the safety and operating guidelines. A responsible adult MUST be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage. The inflatable item will not be set up unless the contract/liability waiver is signed.
How long can I keep the inflatable?
From 8 a.m. to midnight but not overnight
How many kids can be in an inflatable bouncer at one time?
Each Inflatable is designed differently based on the type of inflatable you are requesting. In a typical bouncer, you may get 6-8 children jumping at a time. However, it’s important to separate the big kids from the little kids. When renting obstacle courses, slides and other interactives, the driver will instruct you on how many children can be in the inflatable in a safe efficient manner.
What is your weather policy?
High winds, precipitation, and thunder/lightning storms pose hazards for the safe operation of our inflatables. On a date that there is a high probability of inclement weather, we reserve the right to cancel any event. The decision to cancel an event is solely for the safety of riders and serviceability of our units and not because we want to ruin anyone’s party. Once we deliver the equipment, you are responsible for the entire rental fee even if the weather becomes inclement.
Is there a cleaning charge?
No! As long as it is general cleaning, we will do it.
From time to time our inflatables are damaged or picked up from a prior rental in otherwise unusable conditions causing the need to substitute your requested item. We will make every effort to contact you to allow you to make the 2nd choice decision. If we are unsuccessful in our attempts to contact you prior to your event, we will make the decision on what inflatable to substitute. In the event this occurs, which is very rare, we will discount the substituted unit 10% for the inconvenience you have suffered. We will not be held responsible for this inconvenience in any other matter. We reserve the right to refuse service, if in our staff’s opinion, it would not be safe to setup or allow the use of our equipment.
Do I receive a discount if I refer a friend?
We offer a Refer-A-Friend Program where you receive a $10 discount on your next rental for each paying customer that you refer to us. Be sure your friend(s) mentions that they were referred by you when they make their reservation. You are unlimited to the number of discounts you can receive and they can be used on the same rental. For example, if you refer three (3) friends to us who book a reservation with us, you will get $30 off your next rental.